Cancellations / Refunds
Last updated: July 2026. Please read this policy carefully to understand how PayFly operates.
Order Cancellations and Merchant Policies
Payfly provides the technological infrastructure required to securely process digital payments. Because we operate strictly as a payment gateway, we are not involved in the inventory management, shipping, or fulfillment of the products and services purchased by end-customers.
If a customer wishes to cancel an order, request a return, or seek a refund, they must adhere to the specific Cancellation & Refund Policy published on the Merchant's website. Customers should directly contact the Merchant to initiate such requests.
Refund Processing Timeframes
In scenarios involving technical glitches—such as a transaction failing, an amount being debited without an order confirmation, or the Merchant proactively authorizing a refund—the funds will be routed back to the customer.
The standard timeframe for a refund to reflect in the customer's original payment source (e.g., bank account, or wallet) is typically 5 to 7 business days, depending entirely on the processing speed of the customer's issuing bank.
Unresolved Disputes
If a customer does not receive a refund within the stipulated timeframe, they should first contact the Merchant for a status update. If a Merchant unjustly refuses to process a refund for services that were categorically not delivered, customers may escalate the issue to Payfly. While we cannot guarantee a refund, we will leverage our dispute resolution framework to mediate the issue.
Contact Information
For escalations regarding unresponsive merchants, please contact:
Payfly Support
Amrita Shergill Road,
New Delhi, 110003
Email: contact@payfly.in